Last Updated: January 15, 2025
Information We Collect
When you interact with Moores Seamless Guttering, we may collect the following types of information:
Personal Information
- Contact Information: Name, email address, phone number, and property address
- Service Information: Details about your gutter service needs, property type, and project requirements
- Payment Information: Billing address and payment details for service transactions
- Communication Records: Records of our communications including emails, phone calls, and service inquiries
Website Information
- Usage Data: Information about how you use our website, pages visited, and time spent
- Device Information: Browser type, operating system, and device identifiers
- Location Data: General geographic location for service area verification
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Providing gutter installation, cleaning, repair, and maintenance services
- Scheduling appointments and coordinating service visits
- Communicating about your service needs and project status
- Processing payments and managing billing
Business Operations
- Improving our services and customer experience
- Maintaining service records and warranty information
- Compliance with legal and regulatory requirements
- Business analysis and operational improvements
Marketing and Communication
- Sending service reminders and maintenance notifications
- Providing information about our services and special offers
- Following up on completed services for satisfaction feedback
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
- Trusted third-party vendors who assist in service delivery
- Payment processors for handling transactions
- Professional services (legal, accounting) as needed
Legal Requirements
- When required by law or legal process
- To protect our rights, property, or safety
- In case of business transfer or merger
Data Security
We implement appropriate security measures to protect your personal information:
- Encryption: Sensitive data is encrypted during transmission and storage
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security systems are regularly updated and monitored
- Staff Training: Employees are trained on privacy protection and data handling
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Improve website functionality and user experience
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide relevant content and advertisements
You can control cookie settings through your browser. However, disabling cookies may affect website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Updates
- Request access to your personal information we maintain
- Update or correct inaccurate information
- Request deletion of your personal data (subject to legal requirements)
Communication Preferences
- Opt-out of marketing communications
- Choose communication methods and frequency
- Manage cookie and tracking preferences
Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Maintain warranty and service records
- Resolve disputes and enforce agreements
Service records are typically maintained for 7 years in accordance with business practices and legal requirements.
Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting updates on our website
- Sending email notifications to registered users
- Updating the "Last Updated" date at the top of this policy
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
We are committed to addressing your privacy concerns promptly and effectively. Please allow up to 30 days for a complete response to privacy-related inquiries.